Terms of Service

The short version

These Terms of Service ("Terms") govern your use of the YHFO property management service operated by YHFO ("we," "us," "our"). By creating an account or using YHFO, you agree to be bound by these terms.

If you are using YHFO on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

Your account

You must be at least 18 years old to use YHFO. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activity that occurs under your account
• Ensuring that all users in your organization comply with these Terms
• Promptly notifying us if you suspect unauthorized access

You may not share your login credentials with anyone outside your organization or create accounts on behalf of others without their consent.

Acceptable use

YHFO is designed for legitimate property management purposes. You may use YHFO only for lawful purposes and in accordance with these Terms.

You agree not to use YHFO to:

• Store, transmit, or distribute illegal content of any kind
• Harass, discriminate against, or threaten tenants or any other person
• Circumvent any applicable fair housing, tenant rights, or landlord-tenant laws
• Attempt to gain unauthorized access to our systems or other users' accounts
• Use automated tools to scrape, crawl, or harvest data from YHFO
• Reverse engineer, decompile, or attempt to extract source code
• Use the service in a way that interferes with other users or degrades performance

Your data

You own your data. Content you create in YHFO — properties, tickets, vendor records, notes — belongs to you. We claim no intellectual property rights over it.

By using YHFO, you grant us a limited license to store, process, and display your data solely for the purpose of providing the service to you.

You are responsible for ensuring that your use of YHFO to store or process personal information (such as tenant data) complies with applicable privacy laws in your jurisdiction, including any required disclosures to individuals whose data you manage.

We will not access your property or tenant data except to provide the service, investigate support issues at your request, or as required by law.

Billing and subscriptions

YHFO offers a free Starter plan and paid plans. Paid plans are billed monthly or annually in advance. All fees are in US dollars and non-refundable except as required by law or described below.

• Upgrades take effect immediately and are prorated for the remainder of the billing period.
• Downgrades take effect at the end of the current billing period.
• Cancellation takes effect at the end of the current billing period. You retain access until that date.
• Failed payments will result in a grace period of 7 days before your account is downgraded to the free plan.

Availability

We aim to keep YHFO available at all times but we do not guarantee uninterrupted access. Scheduled maintenance will be announced in advance when possible. We are not liable for downtime caused by factors outside our control (internet outages, infrastructure failures, etc.).

We reserve the right to modify, suspend, or discontinue the service at any time with reasonable notice. If we discontinue the service, we will provide at least 60 days notice and an opportunity to export your data.

Limitation of liability

YHFO is a tool to help you manage properties — it is not a substitute for professional legal, financial, or property management advice. We are not responsible for decisions you make using information in YHFO.

To the maximum extent permitted by law: YHFO and its operators are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or business interruption, arising from your use of (or inability to use) the service.

Our total liability for any claim arising from your use of YHFO is limited to the amount you paid us in the 12 months preceding the claim, or $100, whichever is greater.

Some jurisdictions do not allow exclusions or limitations of liability — in those cases, our liability is limited to the extent permitted by applicable law.

Termination

You may close your account at any time from your account settings or by emailing us. Upon closure, your data will be deleted within 30 days as described in our Privacy Policy.

We may suspend or terminate your account if you:

• Violate these Terms in a material way
• Fail to pay fees when due after a grace period
• Engage in conduct that poses risk to other users or our systems

In non-emergency cases we will give 14 days notice before termination. In cases of serious abuse we may act immediately.

Changes to these terms

We may update these Terms from time to time. When we make material changes, we will notify you by email at least 14 days before the changes take effect. Your continued use of YHFO after that date constitutes acceptance of the updated Terms.

We keep an archive of previous versions and will provide them on request.

Contact & governing law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.

Any disputes arising from these Terms will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive relief in court for intellectual property violations.