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YHFO is property management software built for small landlords and independent property managers — typically people managing 1–50 units who don't need (or want to pay for) enterprise-grade software.

You can track properties and units, create maintenance tickets, manage vendors and contractors, and share work orders externally with contractors who don't have an account.

From the dashboard, click Properties in the navigation, then + Add property. You'll need to enter a name and address. You can add units to a property afterwards from the property detail page.

Yes — the Starter plan is free and includes up to 5 properties with no credit card required. If you need more properties or want to add team members, you can upgrade to Growth or Pro at any time. See the pricing page for details.

Yes. An organization is your workspace — all your properties, tickets, and vendors belong to an organization. When you sign up, you'll be prompted to create one. If you manage multiple portfolios separately, you can create multiple organizations.

A property is a building or address — e.g. "123 Oak Street." A unit is a rentable space within that property — e.g. "Apt 2B" or "Front house." Units are optional; if you have a single-family rental you can skip units entirely.

Enable unit mode from your organization settings if you want to track units on your properties.

Go to the unit's edit page and toggle Unit is active off. Inactive units are hidden from ticket assignment dropdowns and reporting, but their history is preserved.

Yes, but deletion is permanent. When you delete a property, all of its units and all associated tickets are also permanently deleted. We recommend archiving or reassigning tickets first if you want to preserve the maintenance history.

Open the ticket and click Generate link in the Share links sidebar card. This creates a time-limited external portal link you can send to a contractor. They can view the work order details, post updates, and mark the job as done — all without logging in.

Links expire after 7 days by default.

Open — the issue has been logged but work hasn't started. In Progress — actively being worked on. Done — work is complete. You can change status from the ticket edit page or the detail page sidebar.

Yes. When creating or editing a ticket, set a due date in the Schedule section. Tickets with due dates soon will appear highlighted in the Due soon section of your dashboard.

Yes. From a ticket's detail page, click Delete in the top right, or from the edit page use the Delete ticket button. Deletion removes all comments and external share links permanently.

When creating or editing a ticket, select the vendor from the Assigned vendor dropdown. You can also pre-fill this from a vendor's detail page by clicking Assign to new ticket in the quick actions sidebar.

Tickets are not deleted when you remove a vendor. They become unassigned (vendor field cleared) but the ticket and all its comments and history remain intact.

Tags are freeform labels you add to vendors to help organize and filter your contractor list — e.g. licensed, insured, 24hr, preferred. They're visible on the vendor profile and can help you quickly identify the right contractor for a job.

Each active team member in your organization uses one seat. Your plan determines how many seats are included. You can see your current seat usage on the Team page. If you exceed your seat limit you'll need to remove members or upgrade your plan.

Owner — full access including billing, team management, and all data. Manager — can create and edit properties, tickets, and vendors, but can't manage billing or team membership. Viewer — read-only access to all data.

Yes. You can downgrade or cancel from the billing page at any time. Paid plans run to the end of the current billing period and will not auto-renew after cancellation. Your data is retained and accessible on the free Starter plan.

Go to Account settings → Email. You can add a new email address, verify it, and then set it as your primary. Your old email remains active until you remove it.

On the sign-in page, click Forgot password? next to the password field. Enter your email and we'll send you a reset link valid for 24 hours.

Account deletion is handled by our support team to ensure proper data removal. Email us at support@yhfo.com with the subject "Account deletion request" and we'll process it within 5 business days.